Terms of service
TERMS OF SERVICE
Last Updated: September 9, 2026
OVERVIEW
Welcome to golvio.shop.
The terms “we,” “us,” and “our” refer to golvio.shop, operated by SurveyGauge ApS.
We operate this online store and website, including all related information, content, features, tools, products, and services made available to you through the website (collectively, the “Services”).
Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services to you.
These Terms of Service, together with any policies referenced on our website, describe your rights and responsibilities when accessing or using our Services.
Please read these Terms of Service carefully before accessing our website or purchasing from us.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our applicable policies, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.
If you do not agree to these Terms, you should not access or use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state, or province of residence, or that you have obtained any required consent to use the Services.
To use certain parts of our Services, including placing an order, you may be required to provide information such as your name, email address, billing information, payment information, and shipping address.
You agree that all information you provide is accurate, current, and complete.
You are responsible for maintaining the confidentiality and security of your account credentials and for activity conducted through your account.
You may not transfer, sell, assign, or license your account to another person without our permission.
SECTION 2 – OUR PRODUCTS
We make reasonable efforts to display and describe our products as accurately as possible.
However, colors, appearance, dimensions, or other visual characteristics may vary depending on your device, screen settings, lighting conditions, or manufacturing variations.
Product descriptions, specifications, availability, and other product information may be updated from time to time.
We reserve the right to discontinue products or limit quantities where reasonably necessary, subject to applicable law.
Product availability is not guaranteed until an order has been successfully accepted and confirmed.
SECTION 3 – ORDERS
When you submit an order through golvio.shop, you are making an offer to purchase the selected products.
An order is considered accepted once we provide confirmation that the order has been successfully accepted and processed.
We reserve the right to decline or cancel an order where reasonably necessary, including in cases involving:
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Incorrect pricing or product information;
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Suspected fraud or unauthorized transactions;
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Product unavailability;
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Payment problems;
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Shipping restrictions;
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Duplicate or abnormal orders; or
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Other circumstances that prevent us from reasonably fulfilling the order.
If an order is cancelled after payment has been collected, any applicable refund will be issued in accordance with our Return & Refund Policy.
Please review your order carefully before submitting it.
If you need to request a cancellation or correction, contact us as soon as possible at:
We cannot guarantee that an order can be changed or cancelled once fulfillment or shipping has begun.
Purchases are subject to our Return & Refund Policy.
SECTION 4 – PRICES AND BILLING
Prices displayed on golvio.shop are subject to change without notice.
The price charged for a product will be the price shown at checkout when the order is placed, subject to correction of obvious errors.
Any applicable taxes will be displayed or handled according to applicable law.
Standard Shipping
We provide:
FREE STANDARD SHIPPING
There is no standard outbound shipping charge for eligible orders placed through our store.
Optional or special delivery services, where available, may have additional charges clearly displayed before checkout.
You agree to provide complete and accurate billing, payment, shipping, and contact information.
If information is incomplete or inaccurate, order processing or delivery may be delayed.
SECTION 5 – ORDER PROCESSING
Our standard order processing time is:
0 business days
This means eligible orders are normally prepared for fulfillment on the same business day they are confirmed.
Same-day processing may depend on:
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The time the order is placed;
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Payment or order verification;
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Product availability;
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Weekends;
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Public holidays; and
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Circumstances outside our reasonable control.
Orders placed outside normal business processing periods may begin processing on the next applicable business day.
SECTION 6 – SHIPPING AND DELIVERY
We offer free standard shipping on eligible orders.
Our standard estimated delivery time is:
3–7 business days
This estimated delivery period generally applies after the order has been successfully processed and prepared for shipment.
Delivery times are estimates and may be affected by:
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Carrier operations;
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Destination;
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Weather conditions;
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Public holidays;
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Customs procedures, where applicable;
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Incorrect delivery information; or
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Other events outside our reasonable control.
We will make reasonable efforts to ensure orders are delivered within the stated timeframe.
Customers are responsible for providing a complete and accurate shipping address.
Please contact us promptly if you notice an error in your delivery information.
Further information is available in our Shipping Policy.
SECTION 7 – RETURNS AND REFUNDS
We provide a 30-day return policy for eligible products.
Customers generally have 30 days after receiving their order to request a return, subject to the conditions and exclusions described in our Return & Refund Policy.
If you wish to request a return, please contact:
Items should not be returned before receiving return instructions from us.
For customers located in the European Union, statutory consumer withdrawal rights, including the applicable 14-day right of withdrawal, remain unaffected.
Please refer to our Return & Refund Policy for complete details.
SECTION 8 – INTELLECTUAL PROPERTY
The content available through our Services, including trademarks, logos, text, graphics, images, videos, product descriptions, design elements, and other materials, may be owned by golvio.shop, SurveyGauge ApS, our licensors, Shopify, or other applicable rights holders.
Content may be protected by copyright, trademark, and other intellectual property laws.
You may use our website for personal and lawful purposes only.
Unless permitted by law or expressly authorized by us, you may not reproduce, distribute, modify, republish, sell, exploit, or commercially use protected content from our Services.
All third-party trademarks and intellectual property remain the property of their respective owners.
SECTION 9 – OPTIONAL THIRD-PARTY TOOLS
We may provide access to tools, integrations, or services supplied by third parties.
We do not necessarily control or monitor these third-party tools.
Use of third-party tools may be subject to separate terms and privacy policies issued by their respective providers.
You should review those terms before using the relevant third-party service.
Where permitted by applicable law, we are not responsible for losses caused solely by third-party services outside our reasonable control.
SECTION 10 – THIRD-PARTY LINKS
Our Services may contain links to websites or services operated by third parties.
We do not control all third-party websites and are not responsible for their content, availability, practices, or accuracy.
Accessing third-party websites is at your own discretion.
Before purchasing products or services from a third party, you should review the applicable terms, conditions, and privacy policies.
SECTION 11 – RELATIONSHIP WITH SHOPIFY
golvio.shop is powered by Shopify, which provides the technical e-commerce platform used to operate our online store.
However, purchases made through our store are made directly with golvio.shop, operated by SurveyGauge ApS.
Shopify is not the seller of products purchased directly from our store.
Issues relating to your order, delivery, returns, refunds, or products should therefore be directed to us at:
SECTION 12 – PRIVACY
Personal information collected through our Services is handled in accordance with our Privacy Policy and applicable data protection laws.
Because our online store is hosted through Shopify, Shopify may process certain information necessary to provide and operate its e-commerce services.
Please review our Privacy Policy for additional information about how personal data is collected, used, stored, and shared.
SECTION 13 – FEEDBACK
If you voluntarily submit reviews, suggestions, ideas, feedback, comments, or other content to us, you confirm that you have the right to provide that content.
You agree not to submit content that:
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Violates applicable law;
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Infringes third-party rights;
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Contains malicious software;
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Is fraudulent or intentionally misleading; or
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Contains unlawful, threatening, defamatory, or abusive material.
Where permitted by law, we may use voluntarily submitted feedback for purposes including operating, improving, and promoting our Services.
SECTION 14 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to:
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Product descriptions;
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Product specifications;
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Pricing;
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Promotions;
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Availability;
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Shipping;
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Delivery times; or
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Other store information.
We reserve the right to correct errors or update inaccurate information where necessary.
If an error materially affects an order that has already been placed, we will contact you where appropriate and handle the matter in accordance with applicable consumer law.
SECTION 15 – PROHIBITED USES
You may use the Services only for lawful purposes.
You must not use the Services:
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For unlawful or fraudulent activities;
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To violate applicable laws or regulations;
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To infringe intellectual property rights;
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To transmit malicious software;
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To interfere with the security or operation of our website;
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To collect personal information unlawfully;
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To impersonate another person or organization;
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To transmit intentionally false or misleading information;
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To engage in spam, phishing, fraud, or abusive activity; or
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To circumvent security or technical protection measures.
We reserve the right to restrict access to the Services where we reasonably believe these Terms have been violated.
SECTION 16 – AUTOMATED ACCESS AND AGENTS
Automated systems, bots, agents, or similar technologies must not access or interact with our Services in a way that:
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Violates applicable law;
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Circumvents security measures;
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Attempts to bypass access restrictions;
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Disrupts normal website operation;
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Scrapes protected content without authorization; or
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Misrepresents automated activity as human activity.
We may implement reasonable technical measures to protect our Services against unauthorized automated access.
SECTION 17 – TERMINATION
We may suspend or terminate access to our Services where reasonably necessary, including where a user materially violates these Terms or engages in fraudulent, abusive, or unlawful conduct.
Termination does not affect obligations that arose before termination.
Provisions that are intended by their nature to survive termination will remain effective.
SECTION 18 – WARRANTIES AND CONSUMER RIGHTS
Nothing in these Terms excludes or limits statutory rights that cannot legally be excluded or limited.
Products purchased through our store may be subject to mandatory consumer guarantees, conformity requirements, warranty rights, and remedies under applicable consumer protection law.
Any limitations or disclaimers contained in these Terms apply only to the extent permitted by law.
SECTION 19 – LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, special, or consequential losses arising from circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.
In particular, nothing in these Terms is intended to exclude mandatory consumer rights.
SECTION 20 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to be responsible for losses or claims resulting directly from your unlawful use of the Services or material violation of these Terms.
This section does not limit any rights available to consumers under mandatory law.
SECTION 21 – SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.
The remaining provisions will continue in full force and effect.
SECTION 22 – WAIVER AND ENTIRE AGREEMENT
Failure by us to enforce a provision of these Terms does not constitute a waiver of that provision.
These Terms, together with the policies referenced on our website, constitute the agreement governing your use of our Services.
Nothing in these Terms limits mandatory rights available under applicable consumer law.
SECTION 23 – ASSIGNMENT
You may not assign or transfer your rights or obligations under these Terms where doing so would materially affect our ability to provide the Services without our prior consent.
We may transfer our rights and obligations where legally permitted, provided that such transfer does not reduce mandatory consumer protections.
SECTION 24 – GOVERNING LAW
These Terms of Service are governed by the laws applicable to SurveyGauge ApS in Denmark, without limiting any mandatory consumer rights available under the laws of the consumer's country of residence.
Where applicable law gives consumers the right to bring proceedings before courts in their place of residence, those rights remain unaffected.
Otherwise, disputes relating to these Terms will be subject to the competent courts of Denmark.
SECTION 25 – CHANGES TO THESE TERMS
We may update these Terms of Service from time to time to reflect:
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Changes to our Services;
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Changes to our business operations;
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Legal or regulatory requirements; or
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Improvements to our policies.
The current version will be made available on our website.
Where legally required, material changes will be communicated appropriately.
SECTION 26 – CONTACT INFORMATION
Questions about these Terms of Service, orders, shipping, returns, or our Services may be sent to:
Trade Name / Store: golvio.shop
Legal Business Name: SurveyGauge ApS
Email: alicegonzales1984@gmail.com
Business Address: Birkemose Allé 39, st., 6000 Kolding, Denmark
Company Registration Number (CVR): 42540641
Standard Order Processing Time: 0 business days
Estimated Delivery Time: 3–7 business days
Standard Shipping Fee: Free
Return Period: 30 days