Shipping policy
SHIPPING POLICY
Last Updated: September 9, 2026
Thank you for shopping at golvio.shop, operated by SurveyGauge ApS.
This Shipping Policy explains our order processing times, delivery estimates, shipping charges, delivery responsibilities, and related procedures.
1. ORDER PROCESSING
Our standard order processing time is:
0 business days
This means eligible orders are normally prepared for fulfillment on the same business day they are successfully placed and confirmed.
Same-day processing may depend on:
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The time the order is placed;
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Successful order and payment verification;
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Product availability;
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Weekends;
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Public holidays; and
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Circumstances outside our reasonable control.
Orders placed outside normal business processing periods may begin processing on the next applicable business day.
If additional verification is required, processing may take longer.
2. SHIPPING METHOD
We offer:
Standard Shipping
Standard Shipping is available for eligible orders and destinations supported by our store.
The available shipping method will be shown at checkout before you complete your purchase.
3. SHIPPING COST
We provide:
FREE STANDARD SHIPPING
The standard shipping fee is:
€0.00
Customers are not charged an additional standard shipping fee for eligible orders.
If any optional or special delivery service becomes available, any additional charge will be clearly displayed at checkout before the order is placed.
4. ESTIMATED DELIVERY TIME
Our standard estimated delivery time is:
3–7 business days
This estimated delivery period generally applies after the order has been processed and prepared for shipment.
Business days generally exclude weekends and public holidays.
Delivery times are estimates and are not guaranteed unless expressly required by applicable law.
5. TOTAL ESTIMATED DELIVERY TIME
Our standard delivery schedule is:
Order Processing: 0 business days
Estimated Delivery: 3–7 business days
Standard Shipping Cost: Free
Under normal circumstances, eligible orders are therefore expected to arrive within approximately:
3–7 business days
Actual delivery times may vary depending on the destination, carrier operations, weather conditions, public holidays, local delivery conditions, customs procedures where applicable, or other circumstances outside our reasonable control.
6. SHIPPING DESTINATIONS
We ship to destinations made available through golvio.shop.
Shipping availability may vary depending on:
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Delivery location;
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Product availability;
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Carrier coverage;
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Local restrictions; and
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Applicable laws or regulations.
If we are unable to deliver an order to the shipping address provided, we may contact you using the information submitted with your order.
7. ORDER CONFIRMATION
After successfully placing your order, you should receive an order confirmation containing the details of your purchase.
Please review your order confirmation carefully.
If you notice an error in your:
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Name;
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Shipping address;
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Contact information; or
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Order details,
please contact us as soon as possible at:
We will make reasonable efforts to correct the information before the order is shipped.
Once an order has entered fulfillment or has been dispatched, changes may no longer be possible.
8. SHIPPING CONFIRMATION AND TRACKING
Where tracking information is available, you may receive a shipping confirmation after your order has been dispatched.
Tracking information may take some time to become active after the carrier receives the package.
Not all shipping services or destinations may provide real-time tracking.
If you have questions regarding your shipment, please contact us at:
9. DELIVERY DELAYS
Although we aim to deliver orders within the estimated 3–7 business day delivery period, delays may occasionally occur.
Possible causes of delay may include:
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Carrier disruptions;
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Severe weather;
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Public holidays;
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High order volumes;
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Transportation disruptions;
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Incorrect or incomplete delivery information;
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Customs or import processing where applicable; or
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Other events outside our reasonable control.
If your order is significantly delayed, please contact us so that we can review the shipment status.
10. INCORRECT OR INCOMPLETE SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please verify your:
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Recipient name;
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Street address;
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House or apartment number;
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Postal code;
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City;
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Country; and
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Contact details
before submitting your order.
If an order cannot be delivered because the address provided was incorrect or incomplete, additional delivery arrangements may be required.
Please contact us as soon as possible if you notice an address error.
11. FAILED DELIVERY
If a carrier is unable to complete delivery, the package may be:
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Held for collection;
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Scheduled for another delivery attempt; or
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Returned to the sender.
The exact procedure depends on the carrier and destination.
Customers should follow any delivery instructions or notices provided by the carrier.
If a shipment is returned to us, please contact:
We will review the situation and advise you of the available options.
12. LOST PACKAGES
If your tracking information indicates that your package has not been delivered within a reasonable period, please contact us.
We may ask you to provide:
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Your order number;
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Your full name;
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Your delivery address; and
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Any available tracking information.
We will review the shipment information and, where appropriate, contact the carrier.
Any remedy for lost shipments will be handled in accordance with applicable law and the circumstances of the order.
13. DAMAGED PACKAGES
Please inspect your order after delivery.
If the package or product arrives damaged, please contact us promptly at:
Please provide:
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Your order number;
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A description of the issue; and
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Photographs of the damaged package or product where possible.
We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer law.
14. CUSTOMS, DUTIES, AND IMPORT CHARGES
Where international shipments are available, customs procedures may apply depending on the destination.
Any customs duties, import taxes, or related charges will be handled according to the applicable rules for the destination and any information displayed during checkout.
Customs processing may occasionally cause delivery delays.
Nothing in this section limits any mandatory disclosure or pricing obligations required by applicable law.
15. WEEKENDS AND PUBLIC HOLIDAYS
Business days generally exclude Saturdays, Sundays, and public holidays.
Orders placed during weekends or public holidays may begin processing on the next applicable business day.
Carrier delivery schedules may also vary during holidays.
16. ORDER CANCELLATIONS
If you wish to cancel your order, please contact us as soon as possible at:
If the order has not yet entered fulfillment or shipment, we will make reasonable efforts to cancel it.
If the order has already been shipped, you may need to follow the return procedure described in our Return & Refund Policy.
Any statutory cancellation or withdrawal rights remain unaffected.
17. RETURNS
Eligible products may be returned in accordance with our 30-day Return & Refund Policy.
To request a return, please contact:
Please do not send products back before receiving return instructions from us.
Approved returns should be handled in accordance with the procedures stated in our Return & Refund Policy.
18. CONTACT INFORMATION
If you have questions about shipping, delivery, tracking, lost packages, damaged shipments, or your order, please contact us:
Store: golvio.shop
Legal Business Name: SurveyGauge ApS
Email: alicegonzales1984@gmail.com
Business Address: Birkemose Allé 39, st., 6000 Kolding, Denmark
Company Registration Number (CVR): 42540641
Order Processing Time: 0 business days
Estimated Delivery Time: 3–7 business days
Standard Shipping Cost: Free