Refund policy
RETURN & REFUND POLICY
Last Updated: September 9, 2026
Thank you for shopping at golvio.shop, operated by SurveyGauge ApS.
We want our return and refund process to be clear and straightforward. Please review this Return & Refund Policy before making a purchase or requesting a return.
1. 30-DAY RETURN POLICY
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must:
-
Be in the same condition in which you received it;
-
Be unused and unworn;
-
Include all original tags, accessories, manuals, and components, where applicable;
-
Be in its original packaging; and
-
Be accompanied by a receipt, order confirmation, or other proof of purchase.
To start a return, please contact us at:
Email: alicegonzales1984@gmail.com
Please do not send any item back before contacting us and receiving return instructions.
2. RETURN ADDRESS
Approved returns should be sent to:
SurveyGauge ApS
Birkemose Allé 39, st.
6000 Kolding
Denmark
Please contact us before returning any product so that we can provide the appropriate return instructions.
Items returned without prior authorization may not be accepted.
3. RETURN SHIPPING
If your return is accepted, we will provide you with instructions on how and where to send your package.
Where applicable, we may provide a return shipping label.
For defective, damaged, incorrect, or otherwise faulty products, reasonable return shipping costs will be covered by us.
For other eligible returns, any applicable return shipping arrangements will be communicated to you before you send the item back.
4. DAMAGES, DEFECTIVE ITEMS, AND INCORRECT ORDERS
Please inspect your order as soon as you receive it.
If your item is defective, damaged, or incorrect, please contact us promptly at:
Please include your order number and, where possible, photographs or other information showing the issue.
We will review the matter and provide an appropriate solution, which may include a refund, replacement, or other remedy as required by applicable law.
5. EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of products may not be eligible for return, including:
-
Perishable goods, such as food, flowers, or plants;
-
Custom-made, personalized, or special-order products;
-
Personal care goods where return is restricted for hygiene or safety reasons;
-
Hazardous materials;
-
Flammable liquids or gases; and
-
Gift cards.
Please contact us if you are unsure whether your product is eligible for return.
Any statutory rights you may have under applicable consumer protection laws remain unaffected.
6. SALE ITEMS
Unless otherwise required by applicable law, certain final-sale items may not be eligible for voluntary returns.
If a discounted or promotional item is covered by mandatory consumer protection rights, those rights remain unaffected.
7. EXCHANGES
We do not offer direct exchanges.
If you would like a different product, size, model, or version, the fastest method is to return the original eligible item and place a new order after the return has been accepted.
8. EUROPEAN UNION 14-DAY RIGHT OF WITHDRAWAL
If your order is delivered to a consumer within the European Union, you generally have the statutory right to withdraw from your purchase within 14 days after receiving the goods, without providing a reason, subject to applicable exceptions.
To exercise your right of withdrawal, please contact:
Email: alicegonzales1984@gmail.com
After notifying us of your withdrawal, you must return the goods in accordance with the instructions provided.
The statutory 14-day withdrawal right is separate from our voluntary 30-day return policy.
Nothing in this policy limits any mandatory rights available to consumers under applicable European Union or national consumer protection laws.
9. REFUNDS
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will normally be issued to your original payment method within 10 business days.
Please note that your bank, card issuer, or payment provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at:
10. ORIGINAL SHIPPING COSTS
Standard shipping from golvio.shop is provided free of charge.
Because standard shipping is free, there is normally no standard outbound shipping charge to refund.
Any additional optional delivery services requested by the customer, where applicable, may be treated separately in accordance with applicable law.
11. ORDER PROCESSING AND DELIVERY
Orders are processed within 0 business days, meaning eligible orders are prepared for fulfillment on the same business day they are confirmed, subject to order cut-off times, weekends, public holidays, product availability, and circumstances outside our reasonable control.
Our standard estimated delivery time is:
3–7 business days
Standard shipping is:
FREE
Delivery times are estimates and may vary because of carrier operations, destination, public holidays, weather conditions, or other circumstances outside our reasonable control.
12. ORDER CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible at:
If the order has not yet entered fulfillment or shipment, we will make reasonable efforts to cancel it.
If the order has already been dispatched, you may need to follow the return procedure described in this policy.
This does not affect any statutory cancellation or withdrawal rights available under applicable law.
13. CONTACT INFORMATION
For questions about returns, refunds, damaged items, cancellations, or this policy, please contact us:
Store: golvio.shop
Company: SurveyGauge ApS
Email: alicegonzales1984@gmail.com
Address: Birkemose Allé 39, st., 6000 Kolding, Denmark
CVR Number: 42540641